TECHNICAL SUPPORT ENGINEER

Human Power BG is an HR agency that offers consultations and recruitment for some of the best companies in Bulgaria.

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Your new workplace: Our Client is a global technology company, with offices in Bulgaria and USA, which focuses on creating and implementing innovative IoT solutions for the security industry.  Their footprint is spread to 40+ countries on 5 continents, serving over 5000 businesses and impacting the daily lives of more than 1 million end users.

Your new role:As Technical Customer Support Engineer you will be responsible for handling customers` requests and driving resolution of cases pertaining mainly to technical issues. Shift work schedule is applied.The Engineer collaborates closely with Product Development, Quality Assurance, Sales and Manufacturing departments. The role reports directly to the Customer Support Manager.

Responsibilities
• Handles customer requests via e-mail, phone, or chat ensuring that the customer is attended in a timely manner, and that requests are captured accurately;
• Provides technical assistance to security professionals in the areas of installation, configuration and troubleshooting for both - hardware and software solutions;
• Diagnoses and troubleshoots problems, and drives resolution of customer issues from the initial contact to case closure;
• Documents cases and key takeaways and contributes to the development of internal knowledge base to improve our customer service and problem management processes;
• Tests and evaluates pre-released devices developed by M2M Services.

Requirements
• Bachelor’s degree or equivalent qualification - technical background or electronics;
• Experience in the field of Technical Support, Customer Service, or similar customer-facing role is an advantage;
• Excellent written and spoken communication in English, as well as strong interpersonal skills;
• Outstanding attention to detail, focus on accuracy and analytical approach.

The company offers
• Join a stable, constantly growing global company;
• Work locally – impact globally. Challenge yourself to grow professionally while having a key role in the execution of international projects;
• Shift work schedule - 24/7 (09:00 - 18:00 / 16:00 - 01:00 + future night shifts)
• Friendly and dynamic working environment;• A year-end bonus (13th salary);
• Additional premium health insurance package;• Membership card for a number of sport venues;
• Dedicated free parking slot right in front of the office or public trasport card;
• Network with colleagues over complementary coffee and drinks.



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If this position is of interest to you and you meet the requirements, please send your updated CV.

For any questions you may have, please contact us:
0878 344 034 or i.dobreva@humanpowerbg.com

Thank you!

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We will contact only approved candidates!
Our services are free of charge to all applicants.

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All candidates will be treated in strict confidence.

All data provided by you is protected by the meaning of the Personal Data Protection Law and will be used only for the purposes of this selection.

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Human Power has an indefinite license № 3084 issued by the National Employment Agency to provide services in the field of human resources.

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Human Power is part of BNI Industry.