Duties & Responsibilities:

Manages performance and behavior of Team leaders through effective 1:1 meeting, coaching, and mentorship.

Implements performance goals, monitors and evaluates against pre-set goals implementing action plans to resolve performance barriers as needed.

Manages schedules, monitors adherence, time-off planning, and attendance in partnership with Workforce Management.

Maintains a positive and professional demeanor always portraying the company in a positive light and effectively managing sensitive issues.