Henderson, North Carolina, United States
Shipping/Receiving and Warehouse Supervisor
Job Description:
Summary:
The Shipping, Receiving, and Warehouse Supervisor is responsible for overseeing all aspects of shipping, receiving, and warehouse operations to ensure efficiency, accuracy, and safety. This role focuses on maintaining a well-organized workspace, driving continuous improvement initiatives, and ensuring that all materials and products are handled in compliance with company standards and customer requirements.
Key Responsibilities:
Team Leadership and Development:
- Train, mentor, and lead the shipping and receiving team to ensure proficiency in material handling, equipment operation, and adherence to company procedures.
- Foster a culture of safety, accountability, and continuous improvement among team members.
Operational Management:
- Plan and coordinate staffing to meet daily shipping and receiving demands, ensuring timely and accurate completion of tasks.
- Monitor the loading and unloading of materials, ensuring alignment with customer service standards, logistics requirements, and accounting protocols.
- Provide daily activity reports by 11:00 AM to relevant stakeholders.
Quality Assurance:
- Oversee the receipt of goods, verifying the quality and quantity of items against supplier documentation. Report discrepancies promptly to carriers, supervisors, and the purchasing department.
- Conduct quality checks for parent roll shipments, including test weighing and coordinating with Quality Control to ensure compliance with purchase order requirements. Maintain chain-of-custody documentation for FSC mix content materials.
- Address major discrepancies, over-shipments, or substitutions with the Operations Manager.
Documentation and Compliance:
- Prepare and verify bills of lading, shipment tickets, and ASNs (Advance Shipping Notices) to meet customer and regulatory requirements, avoiding penalties such as Walmart fines.
- Document and process claims for in-transit damage or discrepancies.
Warehouse Organization and Improvement:
- Develop and implement warehouse organization strategies to optimize space, accessibility, and efficiency.
- Identify and drive continuous improvement initiatives to streamline workflows and reduce operational inefficiencies.
Performance Monitoring:
- Manage team performance, addressing any issues related to productivity, accuracy, or behavior in a timely and professional manner.
- Conduct regular performance evaluations and provide constructive feedback.
Other Duties:
- Perform additional clerical and administrative tasks as needed to support shipping, receiving, and warehouse operations.
Required Skills and Abilities:
- Proven ability to safely operate material handling equipment.
- Strong organizational skills with a focus on accuracy and attention to detail.
- Proficiency in warehouse management practices and space optimization strategies.
- Effective communication and leadership skills to motivate and manage a team.
- Proficiency in Microsoft Office Suite (Word, Excel) and familiarity with ERP systems is a plus.
- Basic math skills to accurately sort, count, and verify shipments and inventory.
Education and Experience:
- High school diploma or equivalent required.
- Additional education (bachelors degree) or certifications in logistics, supply chain management, or related fields preferred.
- Minimum of 5 years of experience in shipping, receiving, or warehouse operations, with at least 3 years in a supervisory role.
Required Skills:
Shipping