IT Support Specialist

Job Title: Remote IT Support Specialist
Company: Hudson Group
Location: Remote (Candidates Living in United States only)
Job Type: Full-Time / Part-Time

About Us

Hudson Group is a premier travel retail company that serves travelers across the globe. As we continue to grow, we are seeking a Remote IT Support Specialist to ensure seamless technology operations across our organization. This role is ideal for a tech-savvy professional with a passion for troubleshooting and delivering top-tier support solutions.

Job Overview

The Remote IT Support Specialist will be responsible for diagnosing, troubleshooting, and resolving IT-related issues while providing exceptional technical support to employees. The ideal candidate is a problem-solver with excellent communication skills who thrives in a remote work environment.

Key Responsibilities

• Provide remote IT support to employees, addressing hardware, software, and network-related issues.
• Diagnose and troubleshoot system failures, connectivity problems, and application errors.
• Assist with the installation, configuration, and maintenance of software and hardware.
• Manage user accounts, permissions, and security settings in company systems.
• Document issues, solutions, and best practices to improve IT processes.
• Ensure compliance with IT security policies and data protection regulations.
• Collaborate with IT teams to optimize system performance and support business operations.

Qualifications & Skills

• Proven experience in IT support, technical assistance, or a related field.
• Strong knowledge of Windows, macOS, and Linux operating systems.
• Experience with Microsoft 365, Google Workspace, remote desktop tools, and VPNs.
• Familiarity with troubleshooting network configurations, firewalls, and cloud-based solutions.
• Excellent problem-solving, analytical, and communication skills.
• Ability to work independently and manage multiple tasks efficiently.
• Strong attention to detail and ability to document technical procedures.
• IT certifications (CompTIA A+, Microsoft Certified, or similar) are a plus.

Preferred Qualifications

• Experience in retail, logistics, or e-commerce industries.
• Familiarity with helpdesk ticketing systems (Zendesk, Jira, ServiceNow, etc.).
• Knowledge of cybersecurity best practices and ITIL processes.

Why Join Hudson Group?

• Competitive salary and benefits package.
• Flexible remote work environment.
• Opportunities for professional development and career advancement.
• Collaborative and supportive company culture.
• Be part of an industry-leading global brand.

If youre a tech enthusiast who enjoys problem-solving and helping others, we want to hear from you! Apply today and become a part of Hudson Groups growing IT team.

Hudson Group is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.