Key Accounts Manager – Wholesale

Job Overview:
The Wholesale Key Accounts Manager is responsible for driving sales growth and business development across B2B (corporate and institutional clients) and B2C (high-value / VIP customers) channels. This role focuses on building long-term client relationships, identifying new revenue opportunities, executing effective sales strategies, and ensuring excellent customer experience throughout the sales lifecycle.

The role requires a balance of field-based selling, strategic planning, and internal coordination, with accountability for achieving sales targets while maintaining high service and professionalism standards.

Responsibilities:

Client Relationship Management (B2B & B2C)

• Build, manage, and strengthen relationships with corporate clients, institutions, and VIP customers
• Act as the primary point of contact for key accounts, ensuring consistent service quality
• Conduct regular after-sales follow-ups to address concerns and reinforce client satisfaction
• Provide customized solutions aligned with client needs and purchasing behavior

Sales & Business Development

• Identify and pursue new business opportunities through lead generation, networking, industry events, and market research
• Promote and sell a broad range of retail and fresh supermarket products to corporate and institutional clients
• Present product features, specifications, and value propositions tailored to customer requirements
• Provide accurate information on pricing, availability, usage, and ordering processes
• Lead negotiations and close sales agreements in compliance with company policies and commercial terms

Strategic Planning & Performance Management

• Develop and execute sales strategies to meet or exceed revenue targets
• Monitor sales performance, customer trends, and market dynamics to identify growth opportunities
• Prepare regular sales updates, forecasts, and performance reports
• Collaborate with marketing, merchandising, and operations teams to support promotional initiatives and customized programs

Sales Operations & Coordination

• Maintain accurate and up-to-date records of client interactions, pipeline status, and account activity
• Coordinate closely with logistics, procurement, and operations teams to ensure timely order fulfillment
• Ensure all transactions are properly documented, including sales invoices and supporting paperwork

Work Set-Up:

Field-Based Responsibilities

• Conduct regular client visits to present products, proposals, and samples
• Perform site visits and meetings to support account acquisition and retention

Office-Based Responsibilities

• Conduct cold calls and follow up on inbound and outbound sales inquiries
• Prepare quotations, process sales documentation, and coordinate order execution with internal teams

Qualifications:

• Bachelor's degree in Sales, Marketing, Business Administration, or a related field
• Minimum of 5 years experience in Sales, Business Development, Marketing, or Hospitality
• Retail, FMCG, or food-related industry experience is an advantage
• Strong proficiency in MS Office (Word, Excel, PowerPoint)
• Excellent communication, interpersonal, and negotiation skills
• Strong customer orientation with attention to detail
• Willing to work onsite in BGC, Taguig and perform regular field work