Collections Specialist

Work Schedule: Full Onsite; Monday to Friday; Dayshift
Location: BGC, Taguig

Key Responsibilities:

• Oversee daily activities for assigned customer accounts, monitoring performance and analyzing financial data to achieve collection targets
• Minimize risk from uncollectible accounts by proactively following up on outstanding receivables and supporting order management as needed
• Escalate significant account issues or critical disputes to management promptly to prevent potential revenue loss
• Respond to customer inquiries through multiple channels in a timely and professional manner
• Support monthly and annual financial closing processes to ensure accurate reporting
• Maintain and update process documentation, SOPs, and portfolio account handbooks; provide training support as needed
• Identify opportunities to enhance collections and dispute management processes for improved efficiency
• Ensure compliance with internal controls, SOX requirements, and all relevant legal and regulatory standards
• Participate in special projects or other tasks as assigned

Qualifications:

• Minimum of 5 years experience in accounting, finance, or related roles
• Advanced proficiency in Excel and experience with SAP
• Experience working with global stakeholders
• Excellent verbal and written communication skills
• Lean Six Sigma certification is an advantage
• Experience in data management and process improvement is a plus