Restaurant Operations Manager - QSR

Key Responsibilities

Operations Management

• Oversee daily operations of multiple restaurant branches to ensure consistency in service, quality, and cleanliness
• Monitor operational KPIs and implement corrective action plans to improve performance
• Ensure compliance with company policies, food safety standards, and local regulatory requirements
• Conduct regular store visits, audits, and performance reviews

Financial Performance

• Drive sales growth and profitability across assigned locations
• Manage budgets, cost controls, and inventory efficiency
• Analyze financial reports and recommend strategies to improve margins
• Ensure adherence to pricing, promotions, and revenue targets

Leadership & People Development

• Recruit, train, coach, and develop Restaurant Managers and leadership teams
• Build high-performing teams and succession pipelines
• Conduct performance evaluations and provide ongoing feedback
• Foster a positive culture aligned with company values

Customer Experience

• Ensure exceptional guest experience across all locations
• Address escalated customer concerns and implement service improvements
• Monitor customer feedback and develop action plans

Strategic Execution

• Execute company initiatives, marketing campaigns, and operational rollouts
• Identify opportunities for expansion and operational improvements
• Collaborate with support functions (HR, Finance, Supply Chain, Marketing)

Qualifications

• Bachelors degree in Business, Hospitality, or related field preferred
• Proven years of multi-unit management experience in the food & beverage or restaurant industry
• Strong financial and operational management skills
• Proven leadership and team development experience
• Excellent communication and problem-solving abilities
• Ability to travel frequently within the assigned territory