Billing Supervisor (US ACCOUNT)

Billing Supervisor (US Account)
Makati City | Hybrid | Monday to Friday

Job Summary:
We are urgently hiring a Billing Supervisor to lead and oversee billing operations for the Americas region. This role requires a strong leader with excellent stakeholder management skills, experience in shared services, and the ability to manage portfolios while ensuring operational efficiency and accuracy.

Key Responsibilities:

• Lead, mentor, and manage the billing team supporting the Americas region
• Oversee day-to-day billing operations and ensure timely and accurate invoicing
• Handle stakeholder management, including coordination with internal and external clients
• Manage portfolio accounts and ensure service delivery meets expectations
• Identify process improvements and drive operational efficiency
• Monitor team performance, KPIs, and service levels
• Resolve complex billing issues and escalations
• Ensure compliance with company policies and billing procedures

Qualifications:

• Bachelor's degree in Accounting, Finance, Business, or related field
• At least 4 years of relevant experience, with Team Lead or Senior Analyst background
• Proven experience in billing operations, preferably in a shared services environment
• Strong leadership and team management skills
• Excellent stakeholder management and communication abilities
• Experience handling portfolio management and multiple accounts
• Willing to work on a US shift schedule
• Strong attention to detail and problem-solving skills
• Good cultural fit with a collaborative and fast-paced environment