Learning and Development Manager (F&B)

Key Responsibilities

Learning Strategy & Program Design

• Develop and execute the companys learning and development strategy aligned with business goals and operational needs.
• Design structured training programs for frontline staff, supervisors, managers, and support functions.
• Ensure training initiatives support service excellence, productivity, and employee retention.

Operations & Technical Training

• Lead the development of technical and operational training modules, including:
  • Food safety, sanitation, and hygiene standards
  • Kitchen operations and service procedures
  • Customer service and guest experience
  • Equipment use and safety
• Ensure consistent training delivery across outlets and locations.

Onboarding & Compliance Training

• Design and manage onboarding programs for new hires to ensure fast and effective integration.
• Ensure mandatory compliance training (food safety, health regulations, workplace safety) is delivered and documented.
• Coordinate certification and refresher training in line with regulatory requirements.

Leadership & Talent Development

• Develop leadership and supervisory programs for store managers, kitchen leaders, and high-potential employees.
• Support succession planning and career development initiatives.
• Coach managers on people development and performance management practices.

Training Delivery & Facilitation

• Deliver in-person, virtual, and on-the-job training sessions.
• Partner with operations leaders, subject matter experts, and external vendors to deliver specialized programs.
• Train and support internal trainers and operations champions.

Learning Evaluation & Continuous Improvement

• Track training effectiveness through assessments, feedback, and performance metrics.
• Monitor KPIs such as training completion, time-to-competency, and post-training performance.
• Continuously improve programs based on operational feedback and business outcomes.

Learning Systems & Documentation

• Manage learning platforms, training records, and documentation.
• Ensure training materials, manuals, and SOPs are current and aligned with operational standards.
• Support audits and inspections requiring training compliance records.

Qualifications & Experience

• Bachelors degree in Human Resources, Education, Hospitality Management, or a related field.
• Minimum of 5–8 years of experience in learning and development, preferably within the food and beverage, hospitality, or retail industry.
• Experience designing and delivering training for frontline and operational roles.
• Strong understanding of food safety, service operations, and compliance requirements.