HR Manager (F&B/QSR)

Key Responsibilities

Recruitment & Workforce Planning

• Manage high-volume recruitment for frontline and managerial roles (service crew, kitchen staff, supervisors, managers).
• Coordinate manpower planning, staffing levels, and onboarding aligned with operational requirements.
• Partner with restaurant managers to address staffing gaps, turnover, and succession needs.

Employee Relations & Engagement

• Serve as the primary point of contact for employee concerns, grievances, and disciplinary matters.
• Foster a positive, respectful, and inclusive workplace culture.
• Support conflict resolution and ensure fair and consistent application of company policies.

Performance Management

• Implement performance evaluation processes for restaurant staff and managers.
• Coach managers on performance feedback, corrective actions, and development planning.
• Support employee recognition and engagement initiatives.

Compensation, Benefits & Payroll Coordination

• Administer compensation structures, incentives, and benefits in line with company policy.
• Coordinate payroll inputs, attendance, overtime, and leave management with finance or payroll providers.
• Ensure accurate and timely payroll processing.

Training & Development

• Coordinate onboarding and mandatory training programs, including food safety, workplace conduct, and customer service.
• Partner with operations and L&D teams to support skills and leadership development.
• Track training compliance and certification requirements.

HR Policies & Compliance

• Ensure compliance with labor laws, health and safety standards, and regulatory requirements.
• Maintain updated HR policies, employee handbooks, and employment contracts.
• Support labor inspections, audits, and documentation requirements.

HR Administration & Reporting

• Maintain employee records, HR databases, and personnel files.
• Prepare HR reports on headcount, turnover, absenteeism, and disciplinary cases.
• Support HR budgeting and manpower cost analysis.

Qualifications & Experience

• Bachelors degree in Human Resources, Psychology, Business Administration, or a related field.
• Years of HR experience, preferably within the restaurant or food and beverage sector.
• Strong experience in employee relations and high-volume workforce management.
• Working knowledge of labor laws and restaurant industry practices.