Customer to Cash (CTC) Senior Manager | Shared Services (Competitive Pay!)

Work Setup: Monday to Friday - Onsite, Dayshift
Location: BGC, Taguig
Industry: Shared Services

Key Responsibilities:

• Lead and manage end-to-end Order to Cash processes, including credit management, billing, master data, and cash application.
• Drive process standardization, automation, and continuous improvement initiatives across O2C.
• Ensure accurate, timely, and compliant billing, collections, and cash application.
• Manage and develop a high-performing team, providing coaching, mentoring, and performance feedback.
• Collaborate with business units and stakeholders to resolve escalations and improve customer experience.
• Monitor key performance indicators (KPIs) and implement action plans to meet or exceed targets.
• Support ERP enhancements and O2C transformation projects.
• Maintain robust governance, SOPs, and process documentation.

Qualifications:

• Bachelors degree in Finance, Accounting, Business Administration, or related field; advanced qualifications are a plus.
• Proven experience in end-to-end Order to Cash processes within a Shared Services or BPO environment.
• Strong expertise in billing, credit management, master data, and cash application.
• Strong analytical, problem-solving, and process improvement skills.
• Advanced proficiency in ERP systems (SAP preferred) and Microsoft Office.
• Excellent stakeholder management, communication, and influencing skills.
• Experience driving automation and digital initiatives within finance operations is highly desirable.