Accounts Receivable/Collections Specialist | Shared Services

Work Schedule: Monday to Friday, Onsite - Dayshift
Location: BGC, Taguig
Industry: Shared Services | FMCG

Key Responsibilities:

• Manage collections for assigned client portfolios, ensuring timely recovery of outstanding balances.
• Communicate with global stakeholders to resolve escalations, billing disputes, and account discrepancies.
• Monitor aging reports, track DSO, and follow up on overdue invoices to meet SLA targets.
• Collaborate with internal teams (billing, cash application, operations) to ensure accurate invoicing and account reconciliation.
• Maintain accurate records of collection activities and prepare regular reporting dashboards.
• Identify process gaps and recommend improvements to enhance efficiency and cash flow.

Qualifications:

• 2–3 years of collections experience, preferably in a shared services or BPO environment.
• Experience working with global stakeholders across multiple regions.
• Proficiency in SAP and advanced Excel (formulas, pivot tables, reporting).
• Strong analytical, communication, and problem-solving skills.
• Ability to handle multiple accounts, prioritize tasks, and meet deadlines in a fast-paced environment.