People Solutions Specialist (HR Generalist/HRIS)

People Solutions Specialist (HR Generalist/HRIS)
Work Setup: Full Onsite
Schedule: Night Shift | Monday to Friday
Location: BGC, Taguig

The People Solutions Senior Associate partners with multiple departmentsincluding Payroll, Operations, Human Resources (People & Culture), Talent Acquisition, and Benefitsto help enhance the employee experience across the organization. This role delivers a variety of HR support functions, such as administrative tasks, data entry, reporting, and documentation management. The position ensures consistent and high-quality HR service delivery for assigned teams and departments.

QUALIFICATIONS

Required:

• Bachelors degree in Psychology, Human Resource Management, or a related field
• 23 years of experience working in Human Resources Information Systems (HRIS) or in another HR-related role.
• Strong organizational and time management abilities
• Effective communication and collaboration skills
• Familiarity with Applicant Tracking Systems (ATS) and HR databases
• Ability to manage confidential information with professionalism
• High attention to detail and strong analytical thinking
• Proficient in Microsoft Office applications (Word, Excel, PowerPoint, Teams, etc.)
• Capable of managing multiple projects simultaneously
• Strong problem-solving skills with the ability to work independently and across a global team

DUTIES & RESPONSIBILITIES

Customer Service and Relationship Management

• Responds to inquiries from internal and external partners within 2448 hours with professionalism and a positive attitude
• Offers outstanding customer service to employees and job candidates
• Develops strong working relationships through timely communication and problem resolution
• Works closely with Operations teams to support business needs

Core Values and Communication

• Promotes company values of Compassion, Accountability, Advocacy, Inclusion, and Resilience
• Maintains clear, respectful written and verbal communication
• Provides thoughtful, constructive feedback in support of leadership and operational goals

Work Product and Accuracy

• Delivers accurate, timely work and reviews outputs for completeness and quality
• Ensures proper application of company policies and regulatory compliance in employee files
• Generates standard reports with information such as job titles, pay rates, locations, and employment status for Operations

HR Systems and Documentation

• Maintains and updates employee records in HR systems
• Processes employee changes (e.g., promotions, terminations, transfers, status updates) accurately
• Supports HR technology functions like self-service tools, onboarding workflows, password resets, and E-PARs
• Tracks licenses, credentials, and education records across platforms like ProviderTrust (Passport), Samba, Vendor Proof, and ADP

Legal and Compliance

• Coordinates with People & Culture to fulfill formal requests for employee records (e.g., subpoenas, employment verification, board inquiries)
• Ensures compliance with applicable U.S. federal and state labor laws and company policies

Collaboration and Teamwork

• Partners with colleagues and leadership to identify and resolve discrepancies
• Works cross-functionally with departments such as IT, Payroll, Operations, Finance, and Benefits
• Actively participates in team check-ins, performance evaluations, and departmental meetings