Collections & Disputes Specialist | Shared Services

Work Schedule: Monday to Friday, Day Shift; Onsite
Location: BGC, Taguig

Key Responsibilities:

• Manage daily operations for assigned customer accounts by tracking performance and reviewing financial data to meet collection goals
• Reduce exposure to bad debt by proactively following up on overdue receivables and assisting with order management when necessary
• Promptly escalate major account concerns or high-impact disputes to management to mitigate potential revenue risks
• Address customer inquiries across various communication channels in a timely and professional manner
• Assist with monthly and annual closing activities to support accurate financial reporting
• Update and maintain process documentation, SOPs, and account portfolio guides; provide training support when required
• Recommend and implement improvements to enhance collections and dispute resolution processes
• Ensure adherence to internal controls, SOX compliance, and applicable legal and regulatory requirements
• Contribute to special projects and perform additional responsibilities as assigned

Qualifications:

• At least 3-5 years of experience in accounting, finance, or a related field
• Advanced Excel skills and hands-on experience with SAP
• Experience collaborating with global stakeholders
• Strong written and verbal communication abilities
• Lean Six Sigma certification is a plus
• Background in data management and process improvement initiatives is an advantage