Collections Manager (Shared Services)

Work Schedule: Monday to Friday, Onsite - Dayshift
Location: BGC, Taguig
Industry: Shared Services | FMCG

Key Responsibilities:

• Lead and manage the end-to-end collections process, monitoring overdue accounts and ensuring timely follow-up on outstanding balances.
• Communicate and collaborate with clients and global stakeholders to resolve payment issues, disputes, and billing discrepancies.
  
• Maintain accurate records of collection activities, customer communications, and account statuses.
  
• Coordinate with internal teams, including billing, accounts receivable, and sales, to resolve account-related issues and support reconciliations.
  
• Drive process improvements to enhance collections efficiency, accuracy, and overall accounts receivable performance.

Qualifications:

• Bachelor’s degree in Accounting, Finance, or a related field.
• 5 - 7 years of experience in collections or accounts receivable management.
  
• Strong knowledge of collections processes, accounts receivable, and dispute resolution.
  
• Experience working with global stakeholders or international clients.
  
• Proficiency in ERP or accounting systems and Microsoft Excel.
  
• Excellent communication, negotiation, and stakeholder management skills.
  
• Proven ability to lead a team and drive results in a fast-paced environment.