Customer Service Representative (CSR - Non-Voice) - Dayshift | OPEN TO FRESH GRADS!

Open for Associates, Analysts, and Specialists.

Location: Ortigas, Pasig
Work Schedule: Monday to Friday; Dayshift

Key Responsibilities:

• Handle complex insurance processes independently, ensuring compliance and high-quality results.
• Identify and fix workflow issues, conduct audits, and keep procedures and training materials up to date.
• Train and mentor team members, support clients, and assist with reporting, data analysis, and onboarding.

Qualifications:

• Bachelors degree in any discipline
• Fresh graduates are welcome to apply.
• For Analyst or Specialist, at least 1–2 years of experience in insurance operations or a related field, including Insurance Level 1 processes
• Strong written communication, analytical, problem-solving, time management, and organizational skills
• Background in quality assurance, process review, and optimization
• Experience in training or coaching (e.g., BPO QA, Trainer, or Supervisor roles)