Customer To Cash (CTC) Associate Director (Shared Services)

Customer to Cash Associate Director (Shared Services)
Taguig | On-site | Monday to Friday

Job Summary

We are seeking a strategic and people-oriented Associate Director to lead a newly established regional team within our Bulgaria-based Shared Service Centre. This role is responsible for delivering end-to-end Customer to Cash (CTC) services—including collections, disputes, marketing agreements, and master data—for our Australia and New Zealand business units.

The successful candidate will drive service excellence, lead large-scale process transitions, and foster strong partnerships with commercial and finance stakeholders to ensure operational efficiency and continuous improvement.

Key Responsibilities

• Leadership & Development: Build and mentor a high-performing team; manage a "manager of managers" structure to drive a culture of accountability and excellence.
• Operational Excellence: Oversee daily CTC processes, ensuring all KPIs and Service Partnership Agreements are met or exceeded.
• Transition & Change Management: Lead the smooth migration of regional activities into the SSC and implement standard processes across the service center and BPO providers.
• Continuous Improvement: Drive a culture of innovation by rolling out technology solutions and optimizing end-to-end workflows.
• Compliance & Governance: Maintain a robust internal control environment, ensuring full compliance with SOX, legal, and regulatory requirements.
• Stakeholder Management: Act as a key partner to regional Business Units, Commercial teams, and external auditors to align CTC strategies with changing business needs.

Qualifications & Experience

• Education: University degree in Finance, Accounting, Economics, or Business Administration.
• Experience: * Minimum 8 years of Finance/Accounting experience within a multinational environment.
• 5–7 years of people management experience (including at least 2 years managing other managers).
• Technical Skills: * Proficiency in ERP systems (SAP preferred).
• Advanced knowledge of MS Office Suite.
• Lean Six Sigma certification is highly advantageous.
• Communication: Fluent English (C1 level) with the ability to influence senior stakeholders and present complex data clearly.

Behavioral Competencies

• Exceptional problem-solving skills and attention to detail.
• Strong organizational skills with the ability to manage competing priorities in a fast-paced environment.
• A customer-centric mindset with a focus on delivering high-quality service.
• Proactive approach to taking ownership and driving change.