Customer Relationship Officer (Retail/F&B)

Customer Relationship Officer
Taguig | On-site | Monday to Friday

Job Summary:
We are looking for a dynamic and customer-focused Customer Relationship Officer to strengthen client engagement and enhance overall customer experience within our retail/F&B operations. The ideal candidate will play a key role in building lasting relationships, resolving concerns, and driving customer satisfaction and loyalty.

Key Responsibilities:

• Build and maintain strong relationships with customers to ensure high levels of satisfaction and repeat business
• Act as the primary point of contact for customer inquiries, concerns, and feedback
• Monitor and improve customer experience across retail/F&B touchpoints
• Handle and resolve customer complaints in a timely and professional manner
• Collaborate with operations and store teams to ensure service standards are consistently met
• Gather customer insights and provide recommendations to improve products, services, and processes
• Support loyalty programs, promotions, and customer engagement initiatives
• Maintain accurate customer records and interaction logs

Qualifications:

• Bachelor’s degree in Business Administration, Hospitality Management, or related field
• At least 1–3 years of experience in customer service, relationship management, or retail/F&B operations
• Excellent communication and interpersonal skills
• Strong problem-solving abilities and a customer-first mindset
• Ability to work collaboratively with cross-functional teams
• Proficient in Microsoft Office and/or CRM tools is an advantage

Key Competencies:

• Customer-centric approach
• Strong attention to detail
• Adaptability in a fast-paced environment
• Conflict resolution skills
• Positive and professional attitude