Customer Marketing Agreement (CMA) Manager

Job Title: Customer Marketing Agreements (CMA) Manager

Job Type: Full-time | Full Onsite | Day Shift

Location: BGC, Taguig

Key Responsibilities

• Manage, coach, and develop team members; set priorities aligned to evolving business needs

• Refine and improve procedures covering customer agreements, pricing governance, and end-to-end CMA management

• Drive cross-functional communication to influence behavioral change and demonstrate best practices

• Ensure all accrual provisions and payments are accurate, fair, justifiable, and processed on time

• Ensure CMA invoicing, credit memos, and debit memos meet agreed deadlines and customer expectations

• Review and prepare SOX controls; lead internal and external audit management

• Ensure balance sheet reconciliations for relevant accounts are prepared and reviewed

• Collaborate with Collections and Credit to reduce aged debt and resolve customer disputes

• Work closely with the Business Unit to drive effective deployment of CMA processes into the SSC

• Support the transition team in successfully migrating CMA activities in scope for the SSC

Qualifications & Requirements

• Bachelor's degree in Accounting, Finance, Business Administration, Economics, or equivalent

• At least 7 years of relevant experience in Finance and/or Accounting, preferably in a multinational company

• Minimum 3–4 years of leadership or people management experience

• Strong accounting foundation, with emphasis on account reconciliation and financial controls

• Proficient in Excel — XLOOKUP, VLOOKUP, Pivot Tables, and INDEX/MATCH

• ERP experience required; SAP strongly preferred

• Strong written and verbal English communication skills; confident presenting to and influencing senior stakeholders

• Excellent time management and organizational skills

• Lean Six Sigma certification is an advantage

• Power BI knowledge is an advantage