Onsite Technical Support (Associate)

Onsite Technical Support (Associate)

Job Summary
Provides hands-on technical support to employees at the organization's office and assists with workplace technology operations.

Key Responsibilities

• Provide onsite troubleshooting for computers, laptops, printers, peripherals, and network connectivity.
• Install and configure hardware and software.
• Support Microsoft 365 and user applications.
• Assist with workstation deployment and replacement.
• Troubleshoot basic network and connectivity issues.
• Manage IT equipment inventory and device assignments.
• Respond to onsite incidents and service requests.
• Escalate complex technical issues.
• Support meetings, conference rooms, and workplace technology when required.
• Maintain accurate support records and documentation.

Qualifications

• Bachelor's degree, diploma, or equivalent experience in IT.
• 1–2 years of IT technical support experience preferred.
• Knowledge of Windows, Microsoft 365, hardware, and basic networking.
• Good customer-service and communication skills.