Insurance Operations Associate (Open to Fresh Grads!)

Key Responsibilities:

• Independently manage complex insurance-related processes using multiple client systems.
• Improve operational efficiency by identifying issues, refining procedures, and maintaining compliance standards.
• Build positive client relationships by communicating effectively, understanding client needs, and delivering quality service.
• Conduct audits and troubleshooting activities to detect process gaps, resolve issues, and ensure compliance requirements are met.
• Assist with additional operational functions such as data analysis, reporting, and onboarding of new clients or processes.

Qualifications:

• Open to fresh graduates
• At least 6 months to 1 year of experience in insurance operations or a related field
• Strong written communication skills, particularly in email correspondence
• Excellent analytical, problem-solving, time management, and organizational skills
• Experience in creating or maintaining technical or procedural documentation
• Knowledge of operational excellence (OPEX) and compliance practices
• Experience with Insurance Level 1 processes