Mandarin Speaker - Employee Lifecycle Specialist | FIXED-TERM EMPLOYMENT

Mandarin Speaker - Employee Lifecycle Specialist
Taguig | On-site | Monday to Friday

Job Summary:
We are seeking a detail-oriented and service-driven Employee Lifecycle Specialist with Mandarin language proficiency to support HR operations across the full employee lifecycle. This role is responsible for delivering high-quality HR services, ensuring data accuracy, and supporting employees and stakeholders through efficient handling of inquiries, transactions, and system processes.

Key Responsibilities:

Employee Lifecycle Support

• Provide end-to-end support aligned with the People & Culture (P&C) Service Catalogue
• Respond to employee lifecycle inquiries and service requests in a timely, accurate, and professional manner
• Process and manage tickets using ServiceNow (or similar ticketing systems) in accordance with established SOPs
• Validate employee data, templates, and supporting documents based on defined checklists
• Maintain and update employee records in HR systems (e.g., SAP HR, payroll systems)
• Create and maintain organizational structures within HR systems
• Prepare employment contracts, agreements, and official letters using standard templates
• Manage employee lifecycle events (e.g., onboarding, transfers, changes, offboarding) in compliance with corporate and local policies
• Ensure data and documentation readiness for payroll processing
• Notify relevant stakeholders of employee data changes
• Support employee access to systems such as T&E applications and corporate credit card provisioning
• Facilitate employee enrollment in benefits programs and share plans (e.g., ESPP)
• Manage updates and modifications related to employee benefits and share programs
• Communicate HR processes (e.g., personal data validation, tax submissions) to employees
• Generate and deliver reports based on standard templates and requirements

SOPs and Documentation Management

• Update and maintain standard operating procedures (SOPs) and related documentation when changes occur
• Ensure all processes remain aligned with current policies and operational standards

System Support (MyJTI / HR Ticketing Platform)

• Provide guidance to employees on how to effectively use the HR service portal
• Advise on the most efficient way to submit and manage service requests
• Capture user feedback and escalate improvement opportunities to system stakeholders
• Support continuous improvement of HR systems and user experience

Qualifications:

• Bachelor’s degree in Human Resources, Business Administration, or a related field
• Proven experience in HR operations, shared services, or employee lifecycle management
• Proficiency in Mandarin and English (written and spoken) is required
• Experience with HR systems such as SAP HR and ticketing platforms (e.g., ServiceNow) is an advantage
• Strong attention to detail and data accuracy
• Excellent communication and customer service skills
• Ability to manage multiple tasks and meet deadlines in a fast-paced environment

Key Competencies:

• HR operations and process management
• Cross-cultural communication
• Problem-solving and analytical thinking
• Stakeholder engagement
• Confidentiality and integrity

Performance Metrics:

• Timeliness and accuracy of service request handling
• Data accuracy and compliance with HR policies
• Employee satisfaction and service quality
• Efficiency in ticket resolution and process turnaround
• Contribution to process and system improvements

Work Environment:

• Typically operates in a shared services or hybrid environment
• Requires collaboration with regional and global teams