Accounting Generalist with GAAP knowledge

The role requires strong accounting expertise, excellent customer service skills, and the ability to collaborate with internal teams to address complex problems.

PRIMARY RESPONSIBILITIES

Responsibilities for this position include but are not limited to the following:

Key Responsibilities:

• Customer Support: Address client inquiries regarding accounting products, providing timely and efficient resolutions.
• Technical Assistance: Assist clients in troubleshooting and navigating accounting software functionalities.
• Accounting Expertise: Well versed with Generally Accepted Accounting Principles (GAAP) to support clients in proper accounting practices.
• Bookkeeping and Ledger Support: Advise users on bookkeeping tasks and general ledger management.
• Case Management: Handle support cases via phone, email, or live chat, ensuring comprehensive documentation and timely follow-ups.
• Collaboration: Work with internal teams to escalate and resolve complex issues, ensuring client satisfaction.

QUALIFICATIONS

Required:

• Bachelors degree in Accounting, Finance, or a related field (or equivalent experience).
• 1 year in Accounting, Bookkeeping or Financial Analyst role
• Strong knowledge of GAAP and accounting principles.

KNOWLEDGE/SKILLS/ABILITIES

• Advanced proficiency in accounting software and tools.
• Expertise in bookkeeping and general ledger management.
• Exceptional verbal and written communication skills.
• Previous experience in customer service, preferably in a technology-oriented role.
• Proficient in troubleshooting and problem-solving under pressure.
• Strong attention to detail and organizational skills.
• Ability to collaborate effectively in a team environment.