Mortgage( DM) Collections Specialists

Qualifications:

• A minimum of 1 year of experience in collections across any sector, demonstrating a solid understanding of the collections process.
• 2 years of contact center experience preferred, showcasing your ability to handle customer inquiries effectively.
• Exceptional oral and written communication skills, complemented by effective listening abilities.
• A customer-centric approach, emphasizing empathy and understanding in all interactions.
• Strong attention to detail to ensure accuracy in data management and reporting.
• Proficiency in computer applications, specifically MS Office and a good understanding of internet-based tools.
• Ability to handle customer interactions politely and professionally to instill confidence.
• Flexibility to work in shifts, accommodating varying schedules as needed.
• Dependable and goal-oriented, with a proven ability to meet targets.
• Desirable: Insight into self and others to foster effective communication and teamwork.

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Responsibilities:

• Manage delinquent accounts and execute dedicated collection activities with sensitivity and professionalism.
• Engage with customers through calls to update them on their account status and facilitate the collection of overdue amounts.
• Skillfully negotiate with customers in a firm yet respectful manner to achieve successful resolution of outstanding debts.
• Update internal systems and document service requests based on customer interaction feedback.
• Consistently adhere to relevant laws and regulations in all collection activities to maintain ethical standards.
• Coordinate effectively with internal departments and external partners to gather necessary information for customer inquiries.
• Ensure that each customer receives the right service to enhance satisfaction and trust.