Quality and Compliance Manager

This position will lead our Quality Assurance team in a dynamic BPO environment. The QA Manager will be responsible for driving high-quality performance across multiple client accounts by designing, implementing, and managing quality frameworks for voice, chat, email, and back-office processes.

Qualifications:

Bachelor's Degree

3 years of experience as Quality and Compliance manager under the BPO industry

3 years of experience in people management with strong ability to correlate Operations KPI (CSAT, AHT, NPS)