Collection Specialists

Qualifications

• At least 1 year of experience in collections (any industry), with a solid grasp of the collections process.
• 2+ years in a contact center environment preferredable to handle inquiries with confidence and clarity.
• Open to College Graduates and High School Graduates.
• Excellent communication skillsboth oral and writtenwith strong active listening abilities.
• Customer-focused mindset, showing empathy and professionalism in every interaction.
• Strong attention to detail for accurate data management and reporting.
• Proficient in MS Office and internet-based tools.
• Ability to engage with customers politely and professionally to instill confidence and cooperation.
• Willingness to work on a flexible schedule/shifts.
• Goal-oriented and dependablemeets or exceeds collection targets.
• Bonus: Strong self-awareness and emotional intelligence for better collaboration and communication.

Key Responsibilities

• Manage delinquent accounts through timely and respectful outreach.
• Communicate account statuses to customers and support them through payment resolution.
• Use firm but empathetic negotiation techniques to achieve successful outcomes.
• ️ Maintain accurate records and update internal systems based on interactions.
• ️ Ensure compliance with all relevant laws and ethical standards in every collection activity.
• Coordinate with internal teams and external partners to resolve customer issues efficiently.
• Deliver a high standard of service that reinforces customer trust and satisfaction.