AVD Operations Manager

We are looking for an experienced Azure Virtual Desktop Operations Manager to lead our virtual desktop infrastructure team. The ideal candidate will have a strong background in managing Azure Virtual Desktop environments, along with proficiency in Nerdio Manager and other Azure management tools.

Key Responsibilities:

• Strong understanding of Azure Virtual Desktop Infrastructure, Operations and end to end connectivity.
• Develop and implement strategies for AVD deployment, management, and optimization.
• Ensure the team follows best practices and maintains high standards of performance and security.
• Oversee the configuration and management of AVD host pools, workspaces, and session hosts.
• Ensure efficient management of AVD images and scaling solutions.
• Implement and enforce security policies and procedures to ensure secure system access.
• Utilize Nerdio Manager for Enterprise to manage and optimize AVD, Windows 365, and Intune environments.
• Troubleshoot and resolve complex issues related to virtual desktops and applications.
• Oversee the configuration and management of Azure IaaS, VNet, NSG, and firewall settings.
• Utilize Azure Monitor, Log Analytics, and Diagnostics settings for monitoring and troubleshooting.
• Implement automation to improve service delivery and reduce operational overhead.

Collaboration and Documentation:

• Collaborate with other IT teams to identify and implement improvements.
• Maintain comprehensive documentation related to VDI, virtual apps, and mobility activities/processes.
• Ensure adherence to ITIL processes and use of ticketing tools like ServiceNow.

Qualification

• Associate or Bachelor's degree in Computer Science or related discipline, relevant experience may substitute for the degree
• 8-10 years of overall virtualization technology experience.
• 8-10 years extensive Microsoft server/desktop administration and Active Directory in multi domain forest environment (including GPOs, JSON, PowerShell scripting, DNS, DHCP, ADFS, RDS, SQL)
• Expertise in the Windows 10,11 operating environment, imaging process and Office 365
• Experience creating, maintaining, and communicating complex information technology documentation
• Working experience of Azure administration
• Experience creating software packages, deployment, patch management, data, and cost analytics
• Knowledge of Azure cloud, networking, and enterprise architecture
• Experience with security hardening of VDI infrastructure.
• Hands-on experience with network connectivity to Azure.
• Experience working with multiple vendors such as Microsoft (primary), Citrix, and VMware Horizon (desirable but not required)

Experience:

• Proven experience in managing AVD environments in a production setting.
• Experience in leading and managing technical teams.
• Hands-on experience with network connectivity to Azure.
  
  
  
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