IT Support Engineer

Department: IT

Position: IT Support Engineer

Location:

Reko Diq SITE Balochistan

Qualification:

• Bachelors degree preferred.
• CCNA, MCSA, O365 certification will be preferred

Experience:

• Minimum 2 years of relevant experience.

Requirements:

• English language proficiency is required with good communication, interpersonal and pressure handling skills.
• Proficiency in Windows operating systems (installation, configuration, troubleshooting).
• Strong knowledge of hardware installation, configuration, and maintenance (computers, printers, A/V equipment).
• Familiarity with networking concepts, LAN/WAN management, and troubleshooting.
• Basic understanding of audio-visual equipment and its setup.
• Open to adopting new technologies and solutions and supporting users through innovation.

Responsibilities:

• Provide technical support to end-users including software, hardware and network troubleshooting and solves IT related issues.
• Windows installation and tuning, printer configuration, installing and configuring other applications etc.
• Diagnose and troubleshoot hardware and software
• Handling and resolving IT incidents and root cause analysis.
• Install, repair, and maintain IT Hardware including computers, printers and audio/visual equipment
• LAN/WAN monitoring and management.
• Assist user community in registering their complaints/incidents in companys standard portal HaloITSM and follow-up with them till resolution of incident.
• Explaining technical issues in simple terms and maintaining clear documentation
• Adopt innovation/ initiative by company in context of hardware deployment and assist/guide users on that wherever possible.
• In addition to all specific tasks mentioned above, he/she should be able to perform any other helpdesk function that may be required by the company from time to time.