Test Day Officer - Temp

Main opportunities/challenges for this role

• Managing across a portfolio of products when the team has been used to managing by product
• Managing a combination of regular activity (IELTS) and huge peaks and troughs (Schools)
• Making team available to support additional Exams activities to support operational necessity /
• emergency

Main accountabilities

• Responsible for CiCo and BOSS to record attendance
• Supporting Investigations emerging from Test Day activities
• Co-ordinates with Operations Planning Manager in venue planning
• Ensuring exam materials and papers received at the venue are stored according to Compliance standards and requirements and to escalate any discrepancies.
• Reconciling exam materials and papers received at the venue according to Compliance standards and requirements and to escalate any discrepancies.
• Checking the receipt of sufficient and adequate test day resources, (e.g. process guides, stationery, branding/signage/ technical equipment speaking test/hand scanners).
• Ensuring the proper procedures and documentation is adhered to when handing over to courier
• Ensures timely payment of Venue staff and Examiner payments
• Results Despatch for all products
• Responsible for ensuring timely checking of speaking test recordings, scanning, and submitting of exam papers to meet requirements for marking. It will also manage the post exams services like transfers, refunds, Enquiry on Results (EOR), and processing results, post result services, attestations, and certifications.

Analysis & reporting

• Gather data for performance monitoring of staff on Test Day and pass to Test Day Manager
• Gather data for Investigations emerging from Test Day activities

Contract: 3 Months Duration

Experience and Qualifications

• Bachelor Degree in related field.
• Experience of working with children.
• Experience of safe planning, organization, and delivery of activities for children.