Relationship Officer

Job Description

Position: Relationship Officer

1. Client Relationship Management:

• Build and maintain strong, long-term relationships with clients.

• Regularly engage with clients to understand their needs and business goals.

• Address client queries, concerns, and provide timely resolutions.

• Ensure high levels of customer satisfaction by offering personalized services.

• Identify and pursue new business opportunities within existing accounts.

• Generate leads and convert them into long-term relationships.

• Actively seek referrals from existing clients to expand the customer base.

• Provide product and service recommendations that align with client needs.

• Manage a portfolio of clients, ensuring effective communication and continuous relationship building.

• Monitor account performance, ensuring that goals and KPIs are met.

• Conduct regular account reviews to ensure client satisfaction and profitability.

• Meet or exceed sales targets and performance metrics set by the organization.

• Promote and cross-sell various products and services.

• Track and report on sales activities, progress, and forecasts.

• Handle and resolve any complaints, issues, or conflicts in a professional and efficient manner.

• Escalate complex problems to higher management when necessary.

• Implement solutions to improve client experiences and service quality.

• Stay informed about industry trends, market conditions, and competitor offerings.

• Share relevant information with clients to help them make informed decisions.

• Provide feedback on client needs and market opportunities to the companys management.

• Maintain accurate records of client interactions, transactions, and communication.

• Prepare and submit regular reports on client activity, sales performance, and service outcomes.

• Update the CRM system to ensure the most up-to-date client data is available.

• Work closely with the sales, marketing, and customer service teams to ensure a seamless experience for clients.

• Participate in team meetings and contribute to the development of strategies for improving customer relationships.

Qualifications & Skills:

• Education:

• Bachelors degree in BBA,B.com,BA

• Proven experience in customer service, sales, or relationship management.

• Experience in Retail And Retail industry is a plus.