Recovery Officer

Hrsi is looking for Recovery Officer for one its leading client.

Key Responsibilities:

• Debt Collection: Contact customers (via phone, email, and letter) to follow up on overdue accounts and arrange repayment.
• Account Management: Review and monitor overdue accounts, maintaining accurate records of all communications and actions taken.
• Negotiation: Work with clients to negotiate payment arrangements, settlements, or payment plans to recover outstanding amounts.
• Dispute Resolution: Address and resolve customer disputes related to debts in a professional manner.
• Reporting: Prepare regular reports on overdue accounts and recovery progress for management.
• Legal Action: Where necessary, initiate legal proceedings or work with legal teams to recover debts.
• Compliance: Ensure all recovery activities comply with relevant laws and company policies, including data protection and consumer rights.
• Customer Service: Maintain positive relationships with clients, balancing the need for recovery with providing excellent customer service.
• Financial Records: Update financial systems with recovered payments and track outstanding balances.
• Collaboration: Work with other departments (e.g., sales, customer service, legal) to resolve issues related to debt recovery.

Skills and Qualifications:

• Experience: Previous experience in debt recovery, collections, or a financial role is preferred.
• Communication: Strong written and verbal communication skills, with the ability to negotiate and resolve conflicts effectively.
• Analytical: Ability to assess customer accounts and prioritize recovery efforts.
• Detail-Oriented: Accuracy in maintaining records and understanding financial data.
• Problem-Solving: Strong conflict-resolution and negotiation skills.
• Time Management: Ability to manage a high volume of cases and meet deadlines.
• Legal Knowledge: Understanding of legal processes related to debt recovery and consumer