Community Manager

Who we are:

We are a non-profit organization headquartered in Washington, D.C. We have a network of locally rooted, globally connected organizations, and our focus is to achieve consumer-powered healthcare. We believe in people-centred health systems that ensure quality, affordable care wherever and whenever it is needed.

Operating in over 40 countries, our mission goes beyond sexual and reproductive health (SRH) to address broader health needs. We engage in programs related to family planning (FP), sexual and reproductive health (SRH), HIV/AIDS, malaria, maternal and child health (MCH), as well as water, sanitation, and hygiene (WASH). Through our social marketing initiatives, we distribute affordable and accessible health products globally.

With over 50 years of global experience, we have been at the forefront of developing innovative solutions to complex global health challenges. We continuously push boundaries, break taboos, and set trends in our work. Our collaborations span across public and private sectors, as well as local communities, to meet essential health needs and develop solutions that ensure quality, affordable care.

Join us!

In Pakistan, for over 30 years, with its independent network member and local NGO partners has been implementing social marketing, social franchising and behaviour change communication programs in family planning and reproductive health. In 2017, we signed a memorandum of understanding (MOU) with Pakistan's Ministry of Interior (MOI) and has been working as a branch office of Washington.

By 2022, we together with our network members, reached an estimated 35.5 million consumers reached with primary healthcare products and services, including in family planning, malaria, HIV, TB, and sanitation services. Additionally, over 14.6 users were reached through accelerated market growth and systems change. Moreover, 5.8 million consumers were reached through our social business model. By leveraging insights gained from our direct work with consumers, communities, government, and businesses, we create and scale consumer-powered healthcare programs. Our approach includes community-level interventions and demand-side strategies such as behaviour change communication (BCC), social marketing, mass media, and edutainment. Through evidence-based tools and programs, we develop solutions for consumers and providers across various health domains.

What sets us apart is our focus on measurable health impact. We measure our effect on disease and death, like how for-profit organizations measure revenue and profits. Our mission is to make it easier for all people to lead healthier lives and plan the families they desire.

Job Description:

We are seeking a dynamic and enthusiastic community manager to join our team for our digital health ecosystem platform. The platform includes a variety of digital channels such as chatbot, social media, website, ecommerce, e-learning, e-locator, etc. The successful candidate will be responsible for managing and engaging with our online community, building relationships with our users, and driving engagement across all channels.

Key Responsibilities:

Developing and executing community engagement strategies across all digital channels. Building relationships with our users and responding to their inquiries and feedback in a timely and professional manner.

Creating and curating engaging content for social media, website, ecommerce, e-learning, e-locator, etc.

Analyzing and reporting on community engagement metrics to continually improve the community strategy.

Identifying and engaging with key influencers and thought leaders in the digital health industry.

Collaborating with other departments to ensure community engagement is aligned with overall business objectives.

Managing and moderating user-generated content across all channels. Staying up-to-date with industry trends and best practices in community management.

Qualifications:

Bachelor's degree in marketing, communications, or related field.

2+ years of experience in community management for digital channels.

Excellent written and verbal communication skills.

Strong understanding of social media platforms and how they can be leveraged for community engagement.

Knowledge of content management systems (CMS) and analytics tools.

Passion for the digital health industry and a desire to learn and grow with the company. Strong attention to detail and ability to multitask in a fast-paced environment.