Job Openings Help Desk Associate (Remote) US Timings

About the job Help Desk Associate (Remote) US Timings

This is hourly paid Job (Remote) US time Zone

Position Summary:

The Help Desk Associate is responsible for providing day-to-day helpdesk response and support of the organizations computer network infrastructure, as well as admin functions for the organizations information management system client database (Caseworthy).

Essential Duties and Responsibilities:

  • Effectively and efficiently provide desktop and remote technical support in a timely manner
  • Effectively install, configure, diagnose, troubleshoot, and repair hardware and related equipment including: PCs, laptops, mobile devices and printers.
  • Perform hardware/software inventory and software license tracking.
  • Assist in the training of Fortune staff in the use of PCs and basic network operations.
  • Ability to follow directions and complete tasks without micro-management
  • Excellent note taking and organizational skills
  • Ability to create step by step documentation on procedures and steps for technical tasks

QUALIFICATIONS

  • Minimum of 1 year hands-on experience with workstation support, including operating systems, applications, and hardware support in a Windows OS environment.
  • Minimum of 1 year experience of troubleshooting client-side networking and connectivity issues.
  • Proven experience in working with results-driven, customer-service oriented support teams.
  • Strong knowledge of Microsoft and TCP/IP networking and network printing.
  • Knowledge of networking technologies.
  • Strong MS Outlook, MS Office, and application support skills, including strong anti-virus and anti-spyware support knowledge.
  • High school diploma or equivalent (some college preferred).
  • A+ and Net + Certified preferred.
  • Excellent customer service skills.

Key Skills and Competencies

  • Oral and written communication skills
  • Learning skills
  • Customer service orientation
  • Problem analysis
  • Problem-solving
  • Adaptability
  • Team interaction
  • Planning and organizing
  • Attention to detail
  • Stress tolerance
Reports to: Help Desk Manager

Status: Full Time; Regular; Non-Exempt

Only Short Listed Candidates will be called for Interview


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