Technical Support Specialist

Position: Technical Support Specialist
Location: Kyiv, Ukraine
Work format: Full-time / Employment Agreement

We have a great career opportunity for a Technical Support Specialist in an international leading renewable energy company with a representative office in Ukraine.

Our Partner is a leading international distributor and solutions provider of photovoltaic systems. The Company offers a complete assortment of on-grid and off-grid photovoltaic modules, inverters, mounting systems and essential accessories to PV professionals in Europe, Middle East, Africa and South America. Also, the Company stands for flexibility, individual approach and trustworthiness, and builds on mutual trust and long-term cooperation. The Team brings the latest smart technologies to the market thanks to close collaboration with top-tier manufacturers. The Company is actively growing and attracting new talents for various exciting positions to grow business further and help solar become the dominant source of energy in the world.

To achieve our Partner's ambitious goals in Ukraine, we are looking for an experienced Technical Support Specialist who will join the Kyiv branch and will be responsible for the technical expertise and assistance of the Sales & Customer Care teams during the implementation of customers' renewable energy projects.

Main Responsibilities:

• Provide technical documentation (datasheets, installation & operation manuals, warranty conditions, certifications) of our products (PV modules, inverters, ESS and others) for your colleagues and customers
• Give internal and external technical assistance (system design suggestions, clarifications of product features, functionalities)
• Support customers during the installation and commissioning of the systems
• Help customers with system operation and maintenance (monitoring, updates)
• Support customers in case of product defects under warranty
• Conduct technical trainings for your colleagues and customers
• Visit manufacturers and attend their trainings, record and document it to improve know-how in the company
• Conduct technical research, write blog posts, and create tools according to other departments' ad-hoc requests

Qualifications and personal qualities:

• Degree in electrical engineering (PV experience is an advantage)
• Native-level proficiency in Ukrainian and ability to communicate in English (B1-B2)
• Excels in time management, works well independently and is proactive in problem-solving
• Is an active driver

We offer:

• Official employment with social guarantees
• An individual budget for training and development
• Informal and friendly company culture with company team buildings
• Internationally oriented working environment in expanding company
• Working in an industry that makes sense and has future potential

If you are a proactive and motivated person with a passion for renewable energy projects, please send your CV to office@hrenergy.org with the topic "Technical Support Specialist" and our Recruiters will provide you with more detailed information about the role.