Customer Support Agents - German Speaker

Job Title: Customer Support Agent - German Speaker

Location: Limassol, Cyprus

Must be located in Limassol, Cyprus, or willing to relocate.

Citizenship: EU citizenship or a valid work permit for Cyprus is required.

Salary: Varies between 1800 to 2200 depending on experience

• Customer Support Week Days 1800-2200 gross per month
• Customer Support Night Shift 1800-2200 gross per month
• Weekend Shift Support 2000 gross per annum

Weekday Shifts (Monday to Friday)

Shifts are rotating weekly, with the following hours:

• Morning: 09:00 18:00
• Middle: 13:00 22:00
• Night: 18:00 03:00 (Soon to become 16:00 01:00)

Note: A one-hour break is included in each shift.

Responsibilities:

• Provide customer support via live chat and email.
• Maintain a prompt and empathetic attitude towards customers, ensuring a positive customer experience.
• Acknowledge and resolve customer issues and queries efficiently.
• Stay up to date with the latest product terms, offers, and features.
• Escalate complex queries to relevant departments when necessary.
• Conduct initial investigations into customer issues and queries.
• Adapt to a rotating 3-shift schedule from Monday to Friday.

Requirements:

• Experience: Previous experience in online customer support is required.
• Language Proficiency:
• Excellent written and verbal skills in German.
• Proficiency in English is also required.
• Location: Must be located in Limassol, Cyprus, or willing to relocate.
• Citizenship: EU citizenship or valid work permit for Cyprus is required.
• Skills:
• Strong communication skills to interact effectively with customers.
• Proficient in computer usage and typing.
• Ability to work efficiently in a multitasking environment.

Night Shift

Shifts: Monday Friday from 01:00 09:00 (Fixed schedule, no rotations)

Responsibilities:

• Provide customer support via live chat and email during night hours.
• Maintain a prompt and empathetic attitude towards customers, ensuring a positive customer experience.
• Acknowledge and resolve customer issues and queries efficiently.
• Stay up to date with the latest product terms, offers, and features.
• Escalate complex queries to relevant departments when necessary.
• Conduct initial investigations into customer issues and queries.
• Work exclusively during night shifts from Monday to Friday.

Requirements:

• Experience: Previous experience in online customer support is required.
• Language Proficiency:
• Excellent written and verbal skills in German.
• Proficiency in English is also required.
• Location: Must be located in Limassol, Cyprus, or willing to relocate.
• Citizenship: EU citizenship or valid work permit for Cyprus is required.
• Skills:
• Strong communication skills to interact effectively with customers.
• Proficient in computer usage and typing.
• Ability to work efficiently in a multitasking environment.

Weekend Shift

Working Days: Saturday and Sunday

Shifts: 24 hours per week (soon to become 20 hours per week)

• Current Shifts:
• Morning: 10:00 23:00
• Noon: 13:00 02:00
• Future Shifts:
• Morning: 09:00 19:00
• Middle: 17:00 03:00
• Night: 23:00 09:00

Responsibilities:

• Provide customer support via live chat and email during weekend hours.
• Maintain a prompt and empathetic attitude towards customers, ensuring a positive customer experience.
• Acknowledge and resolve customer issues and queries efficiently.
• Stay up to date with the latest product terms, offers, and features.
• Escalate complex queries to relevant departments when necessary.
• Conduct initial investigations into customer issues and queries.
• Work exclusively during weekend shifts.

Requirements:

• Experience: Previous experience in online customer support is required.
• Language Proficiency:
• Excellent written and verbal skills in German.
• Proficiency in English is also required.
• Location: Must be located in Limassol, Cyprus, or willing to relocate.
• Citizenship: EU citizenship or valid work permit for Cyprus is required.

Skills:

• Strong communication skills to interact effectively with customers.
• Proficient in computer usage and typing.
• Ability to work efficiently in a multitasking environment.