Customer Success - Spanish, Portuguese

Position - Multilingual Customer Success

(Languages Spanish, Portuguese)

A company located in Kfar Saba is looking for a motivated and experienced Portuguese native speaker and Spanish speaker to join their international A-team that spearheads their product footprint growth. 

This is an onsite position.

In this role, you will focus on providing new customer accounts with a fabulous experience coupled with a carefully designed customer journey, driving customer satisfaction, subscriptions, and revenue.

What Youll Do:

• Take E2E ownership for a set of incoming new accounts and guide them with professionalism and care through the customer journey.
• Prioritize and advance accounts through the customer journey to maximize conversions.
• Lay the foundations for a long-lasting business relationship in line with the companys strategy and Value Proposition.
• Perform training, implementation and deployment, qualifications, and discovery sessions with new accounts and document the findings.
• Maximize product value for customers and keep them updated about new features and potential use cases.
• Coordinate and monitor all operational activities related to supporting your set of accounts.
• Manage customer activity with CRM tools for maximum efficiency and visibility, with carefully executed follow-ups to closure on open issues.
• Exercise your product, people, and business skills to achieve the best results.

Requirements and Skills:

• Customer-obsessive, with at least 3-4 years of solid customer service, customer training, or customer technical support experience (SaaS background preferred).
• Flexibility in working hours; workdays MondayFriday.
• Excellent written and verbal communication/presentation skills in English.
• Proficiency in at least two of the following languages: Spanish, Portuguese, Turkish, Italian, etc.
• Problem solver who can find quick solutions and efficiently remove hurdles to drive the customer journey ahead.
• Self-starter resourceful and creative in learning new domains.
• Fast learner with a range of technical systems.
• Strong familiarity with Salesforce, Jira (advantage).
• Proven knowledge and experience in the Supply Chain / Shipping / International Trade industry (advantage).