About the job Customer Support Representative | PKR - Tax Free Salary | Onsite | Karachi
Hiring Customer Support Representative - Onsite in Karachi
About Client Company:
Leading Software Development and IT Solution Provider in Pakistan.
Job Description:
Key Responsibilities:
Respond to customer inquiries through phone, email, chat, tickets, or CRM platforms.
Understand customer concerns and provide clear, professional, and timely responses.
Guide customers through product features, account setup, login issues, service usage, and basic troubleshooting.
Maintain a positive customer experience by showing empathy, patience, and ownership.
Document customer interactions, issues, and resolutions accurately in the CRM or support system.
Follow up with customers to ensure their issue has been resolved.
Escalate complex issues to the relevant technical, operations, or product teams.
Support onboarding of new customers and help them understand how to use the platform effectively
Requirements:
Excellent English communication skills (both spoken & written) – mandatory
Must be fluent and able to handle different accents confidently
Experience in a software house and selling websites/mobile applications is a plus (not required)
Strong interpersonal and communication skills
Training will be provided for the right candidates.
Other Details:
Working Timings: 3:00PM -10:30PM
Working Days: Mon-Fri (Alternate Saturdays On)
Work Mode: Full Time Onsite
Location: Block 2 P.E.C.H.S., Karachi
About HR Ways:
HR Ways is an Award winning Technical Recruitment Firm helping software houses and IT Product companies internationally and locally to find IT Talent. HR Ways is engaged by 300+ Employers worldwide ranging from worlds biggest SaaS Companies to most competitive Startups. We have entities in Dubai, Canada, US, UK, Pakistan, India, Saudi Arabia, Portugal, Brazil and other parts of the world. Join our WhatsApp Channel https://whatsapp.com/channel/0029VamSiLr5fM5fMtAdCS2M to stay updated or visit www.hrways.co to know more.