About the job Collection Executive (On-site | Karachi | Salary in PKR)
Client company introduction:
A UAE-Based Mobility Leader providing flexible car rental and leasing solutions across 40+ locations nationwide.
Job description:
The Collection Executive is responsible for ensuring the timely recovery of outstanding payments from customers, maintaining strong follow-ups, and minimizing financial risk for the company. The role requires strong communication, negotiation skills, and coordination with operations and legal teams.
Key Responsibilities:
- Collections & Follow-ups
Monitor daily outstanding invoices and overdue accounts.
Contact customers via calls, WhatsApp, and email for payment follow-ups.
Ensure timely collection of rental dues, Salik, fines, and other charges.
Maintain collection targets on a daily, weekly, and monthly basis.
- Customer Coordination
Build professional relationships with customers to ensure smooth collections.
Handle customer queries related to invoices and payments.
Negotiate payment plans where required.
- Reporting & Documentation
- Maintain accurate records of all communications and commitments (PTP – Promise to Pay).
Prepare daily collection reports and ageing analysis.
Update CRM/system with real-time status.
- Risk & Recovery Actions
Identify high-risk accounts and escalate them to management.
Coordinate vehicle disconnection/repossessions in case of non-payment.
- Work closely with the legal team for escalations when required.
- Internal Coordination
- Work with Sales and Operations teams for customer background and recovery support.
Ensure proper documentation before taking recovery actions.
Key Performance Indicators (KPIs)
Daily collection per Executive
Percentage reduction in overdue accounts
Number of successful PTP conversions
Recovery turnaround time
Bad debt reduction
Requirements:
Bachelor's degree in Finance, Business, or a related field.
- 2–4 years of experience in collections, preferably within Rent-A-Car, Automotive, or Leasing.
Strong negotiation and communication skills.
Familiarity with CRM systems and MS Excel.
Ability to handle difficult customers professionally.
Multilingual skills (English + Hindi/Urdu/Arabic preferred).
Ability to work under pressure and meet collection targets.
Other Details:
Experience: 2-4 years
Work Timings: 9:30 am - 6 pm
Work Days: Monday- Saturday
Work Mode: Onsite
Location: Shahrah-e-Faisal, Karachi
About HR Ways:
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