Director Quality Assurance & Patient Safety

About Client: 

A state-of-the-art, ISO-certified cardiac hospital providing comprehensive heart care, emergency services, surgery, and rehabilitation with a strong focus on quality, safety, and excellence.

Job Brief / Purpose

To oversee and direct the Quality Assurance & Patient Safety (QPS) department, ensuring compliance, strategic development, continuous improvement, and the implementation of international accreditation standards for quality and safety in patient care.

Key Responsibilities

• Oversee QPS operations, staff supervision, and budget.
• Coordinate with IT and Health Information Management for quality and safety goals.
• Collaborate with Competent Authority and physicians to develop and implement hospital-wide quality and patient safety plans.
• Lead strategic plans and policies for continuous quality improvement.
• Mentor department employees and other staff in quality and safety practices.
• Manage quality management activities including JCI, CAP accreditation, ISO certification, risk management, clinical audits, and performance improvement.
• Establish quality measurement and improvement systems.
• Govern reporting of adverse and sentinel events, ensuring corrective action.
• Implement staff training programs (FOCUS PDCA, RCA, FMEA, safety culture).
• Conduct hospital-wide training and awareness sessions on quality and safety.
• Maintain dashboards and performance metrics.
• Develop hospital-wide quality management systems.
• Supervise patient feedback mechanisms.
• Promote a culture of safety, reliability, engagement, and excellence.
• Liaise with external agencies and clients on behalf of the hospital.
• Report regularly to Competent Authority on QA processes.
• Perform other tasks as assigned by Hospital Director/Competent Authority.

Job Specifications

• Qualification & Experience:
• Masters degree in Quality Management, Hospital Management, or Healthcare Management (HEC recognized).
• Minimum 10 years post-qualification experience in quality management and patient safety in a hospital (preferably JCI accredited).
• At least 5 years in a managerial/supervisory role.
• Strong leadership, communication, and interpersonal skills.

Location: Peshawar

Company Size: 1000+ Employees
Work Mode: On site
Employment Type: 3 Years Contractual
Working Hours: 8:30am - 4:30pm (5 days a week , Sat & Sunday Off)

Benefits: 02 Annual Increments (inflation & performance based) + Parent, Spouse & Children medical coverage

About HR ways:

HR Ways - Hiring Tech Talent is the only dedicated Tech and Digital recruitment agency that has world-class HR solutions worldwide. They work with the best software and digital agencies in the region to equip their clients with priceless industry insight and put everything they've got into training and mentoring their candidates. With a focus on fast placements, quality onboarding, and tenacious testing, HR Ways engages over 5000+ people monthly for opportunities that disrupt the market.