Associate Client Services

About Our Client:

Our client is a communication technology based company that makes products to help companies delivering marketing, information, and education to their customers and staff through large and small screens. Their technology services are delivered through the proprietary VMX technology an enterprise-class platform designed for scale, ease, flexibility and speed that is available in Cloud, Data Center and Hybrid hosting models

Job Description:

Were seeking a proactive and client-focused individual, dedicated to building strong relationships, driving client success and ensuring seamless service delivery. Your mission? Keep our clients happy, supported, and coming back for more.

A collaborative individual who excels in a fast-paced setting, eager to engage with cross functional teams to deliver outstanding results.

Key Responsibilities:

1. Client Relationship Management:

Work with Customers and teams to deliver our Display, Interactive, Sound, and Content services. Serve as a primary point of contact between for clients, building and maintaining strong long term relationship. Understand the client's requirements, expectations and pain points to deliver tailored solutions. Build and maintain Know Your Clients databases.

2. Account Planning and Strategy: Manage all aspects of daily Content and Channels work on website and applications. Get Content designed for customers in collaboration with Design team. Manage work related to VMX platform and hardware operations in collaboration with Technology and Ops team. Prepare daily, weekly, and monthly internal and external reports on client interactions, service activities, clients insights for continuous improvements.

3. Communication: Effectively communicate the value proposition of the company's services. Respond to support inquiries and resolve issues in a timely and effective manner. Provide regular updates to clients on product enhancements, and new features.

4. Sales: Develop account plans and strategies to achieve company goals. Identify opportunity to upsell or cross sell services for account growth and expansion. Work closely with sales team to renew license and secure clients loyalty.

Education:

Fresh Graduate with Bachelors Degree (No experience required; training will be provided)

Skills:

• Strong interpersonal and verbal and written communication skills

• Ability to absorb new information, ability to think and question

• Good confidence, friendly nature, positive attitude, good work ethics

• Be able to work individually, and as a team member

• Good at planning, scheduling, and completing work on time and quality Ability to think analytically and desire to resolve issues

• Proficient with use of computers, especially MS Word, PPT and Excel Fluency in English and Urdu written and verbal

Location: Tariq Road 

Work Days: Monday to Friday

Timings: 9AM - 6PM

Experience: Fresh

About HR Ways:

"HR Ways is an Award winning Technical Recruitment Firm helping software houses and IT Product companies internationally and locally to find IT Talent. HR Ways is engaged by 300+ Employers worldwide ranging from worlds biggest SaaS Companies to most competitive Startups. We have entities in Dubai, Canada, US, UK, Pakistan, India, Saudi Arabia, Portugal, Brazil and other parts of the world. Join our WhatsApp Channel https://shorturl.at/983az to stay updated or visit www.hrways.co to know more."