About the job Campaign & Product Operations Associate (Hybrid - Lahore)
We're hiring for an Campaign & Product Operations Associate (Hybrid - Lahore)
Client Company Introduction:
The company is the leading on-demand consumer generated content platform. Were on a mission to enable brands and retailers to source consumer generated content on-demand, including rich visual and written product content that reflects the wide ranging diversity of our multicultural society. We count Americas leading retailers Walmart and Target as our customers!
Our leadership and sales teams are based in NYC, USA and Toronto, Canada. Our tech and ops teams are based in Lahore, Pakistan.
Job Details
As a Campaign & Product Operations Associate, you will work directly with our COO to own client campaigns from kickoff to completion — including scoping and requesting the product changes needed to support them, and writing clear specs for the dev team to build against. You'll also be a voice to our community: this role involves member-facing communication, so fluent written and spoken English is essential.
This is a fast-growth opportunity. You'll be trained and supported continuously, but you need to already be capable of adding value from day one. We're looking for someone passionate about their work, collaborative, and organized enough to keep multiple campaigns moving at once without dropping details.
Responsibilities
Own campaigns end-to-end — from planning through execution to completion — maintaining oversight of everything required to get them across the finish line on time.
Identify and scope product changes needed to support a campaign, and write clear, accurate specs for the dev and design teams.
Communicate directly with community members when needed — clearly, professionally, and on-brand.
Apply critical and creative thinking to solve campaign-specific problems and improve how members engage.
Maintain operational record-keeping, documentation, and weekly reporting deliverables.
Anticipate bottlenecks, escalate to management when needed, and prioritize tasks to balance business needs against community/member constraints — without compromising quality.
Work cross-functionally with dev, account management, and ops to keep campaigns aligned and unblocked.
Accurately and proactively communicate campaign status and risks to stakeholders.
Requirements:
Minimum 1 year of demonstrated operational experience, ideally at a tech company.
Bachelor's degree in Marketing, Business, Computer Science, or a related field (preferred, not required).
Must-have: proficiency with Jira, Slack, Claude and Google Workspace — these are our core day-to-day tools.
Must-have: strong Google Sheets skills — you'll be using it to analyze campaign data, not just track it (comfortable with formulas, pivot tables, and pulling insight out of raw data, not just data entry).
Strong analytical and quantitative skills — comfortable using data to back up recommendations and decisions.
Strong logical reasoning for problem-solving and process optimization.
Fluent written and spoken English — you'll be communicating with members and writing specs, so clarity matters.
Comfortable writing structured specs/requirements (even informally) that a developer can act on without back-and-forth.
Open-minded, can-do attitude, and comfortable operating with some ambiguity — priorities shift as campaigns move.
Skills:
Exceptional organization and attention to detail — this role juggles multiple live campaigns simultaneously.
Strong written and verbal communication, with the judgment to know what to escalate vs. handle independently.
Analytical and creative problem-solving.
Comfortable in Jira, Slack, Claude and Google Workspace daily; a fast learner on any new tool the team adopts.
A basic understanding of software development workflows is a plus, though not required — you'll be writing specs, not code.
Eager to learn quickly and grow with the company, high performers here have real room to take on more scope.
Job Details:
- Working Days: Monday - Friday
- Working Timings: 10 AM - 7 PM
- Location: Model Town, Lahore
- Job Mode: Hybrid
About HR Ways:
"HR Ways is an Award winning Technical Recruitment Firm helping software houses and IT Product companies internationally and locally to find IT Talent. HR Ways is engaged by 300+ Employers worldwide ranging from worlds biggest SaaS Companies to most competitive Startups. We have entities in Dubai, Canada, US, UK, Pakistan, India, Saudi Arabia, Portugal, Brazil and other parts of the world. Join our WhatsApp Channel https://shorturl.at/983az to stay updated or visit www.hrways.co to know more."