PM/BA Administrator

Client company introduction:
It is a leading Elegant Digital Solutions, Human-Centered Design Powered by Strategy, Creativity, and Code.

Overview
We're looking for a Business Analyst / Project Manager to join our distributed team and help deliver modern, high-performing web applications for global clients. You'll act as the bridge between stakeholders, designers, and engineers - translating business needs into clear, actionable technical requirements and managing projects from discovery through to launch.

You will play a key role in ensuring clarity, alignment, and delivery excellence across teams and time zones.

Responsibilities

• Collaborate with clients and internal stakeholders to understand business goals, user needs, and technical requirements.
• Translate ideas into structured documentation - including requirements, user stories, acceptance criteria, and process flows.
• Manage end-to-end project delivery, including roadmaps, timelines, dependencies, priorities, risks, and change requests.
• Facilitate workshops, stand-ups, sprint planning, and retrospectives with cross-functional teams.
• Ensure all requirements and project updates are captured in tools such as Productive, Jira, or Trello, with clear traceability and version control.
• Coordinate with design, development, QA, and marketing teams to ensure seamless handovers and delivery.
• Provide transparent, timely status reporting and performance insights to clients and stakeholders.
• Identify and implement process improvements, contributing to scalable delivery frameworks and knowledge-sharing practices.
• Support quality assurance and UAT phases by validating requirements and test outcomes.
• Uphold best practices in data protection, accessibility, and compliance standards where applicable.

Essential Skills

• Proven experience as a Business Analyst, Project Manager, or hybrid BA/PM in a digital, software development, or product environment.
• Demonstrated experience working with international clients or globally distributed teams, with strong cross-cultural communication and collaboration skills.
• Strong understanding of modern web technologies including CMS platforms (Storyblok, Contentful, Payload), eCommerce frameworks, and API-driven architectures.
• Demonstrated ability to produce high-quality documentation (user stories, workflows, wireframes, specifications, backlogs).
• Excellent spoken and written English communication skills able to convey complex information clearly and confidently to technical and non-technical audiences.
• Skilled in stakeholder management, requirements elicitation, and scope definition.
• Experienced in Agile, Scrum, or Kanban delivery environments.
• Proficient in project and collaboration tools (ClickUp, Jira, Trello, Confluence, Figma, Miro, Google Workspace, or similar).
• Strong analytical and problem-solving skills with a data-informed approach to decision-making.
• Detail-oriented, organised, and proactive in managing multiple priorities.
• Comfortable working remotely across time zones, leading distributed teams, and maintaining high communication discipline.
• Familiarity with KPIs, reporting dashboards, and basic financial or resource tracking for project oversight.

Nice to Have

• Knowledge of Next.js, TypeScript, or headless CMS workflows.
• Experience in eCommerce, marketing automation, or analytics integration.
• Exposure to UX design or QA processes.
• Understanding of API documentation tools (e.g. Postman, Swagger).
• Previous experience in sectors such as insurance, utilities, or franchised retail.

Soft Skills

• Empathy and active listening able to understand both client needs and developer perspectives.
• Proactive and solutions-oriented mindset.
• Adaptable and resilient in fast-changing environments.
• Attention to detail balanced with strategic vision.
• Clear and concise communicator, able to synthesize complexity into actionable insight.
• Collaborative, fostering a culture of trust, respect, and shared ownership.
• Calm under pressure, with strong prioritization and conflict-resolution abilities.

Experience :

3-5 years

Work Days:

(Monday to Friday)

Work Mode:

Remote

About HR Ways: HR Ways is an award-winning Technical Recruitment Firm helping software houses and IT Product companies internationally and locally to find IT Talent. HR Ways is engaged by 300+ Employers worldwide ranging from the world's biggest SaaS Companies to the most competitive Startups. We have entities in Dubai, Canada, the US, the UK, Pakistan, India, Saudi Arabia, Portugal, Brazil, and other parts of the world. Join our Whatsapp Channel https://shorturl.at/983az to stay updated or visit www.hrways.co to know more.