VP Digital Operations | Islamabad | Onsite | PKR Salary

Hiring VP Digital Operations - ISL Onsite

About Client Company:

Our Client company is one of the largest diversified family business groups in the Middle East, operating across five key sectors: Foods, Development, Mobility, Infrastructure, and Property Management. Founded in 1960 as a trading business & became one of the earliest pillars of industry and commerce in the emerging United Arab Emirates.

Role Overview:

The role is accountable for ensuring the stability, performance, and smooth operation of all digital production platforms.

Key responsibilities include:

• Own end-to-end digital production operations across web, mobile, APIs, middleware, and integrations.

• Ensure high availability, reliability, and performance of all digital services with strict adherence to SLAs/OLAs.

• Lead and mature production support functions, including L1–L3 teams, monitoring, on-call operations, and vendor partners.

• Drive effective ITIL practices – including incident, problem, change, release, and capacity management.

• Act as the central escalation point for all digital production issues and major incidents, ensuring quick resolution and clear communication.

• Enable proactive monitoring, observability, and automation to reduce downtime and operational noise.

• Collaborate with business, development, infrastructure, and security teams to ensure seamless deployments and operational readiness.

• Identify and mitigate operational risks, ensuring platforms meet regulatory, security, and compliance requirements.

• Continuously improve operational processes, reduce manual effort, and enhance service resilience.

• Provide strategic direction and strong operational leadership to support business growth and digital transformation.

Responsibilities:

• Define and own the digital production operations strategy, ensuring stable, scalable, and secure platforms across mobile, web, APIs, middleware, and integrations.

• Establish end-to-end service reliability standards (SLOs/SLIs for availability, performance, incident response, error budgets, capacity thresholds).

• Drive operational governance including incident, problem, change, release, and environment management aligned with ITIL and enterprise architecture.

• Ensure robust security posture in production (API protection, encryption standards, secure secrets handling, compliance with identity protocols such as OAuth2/OIDC, and strong certificate/key management).

• Shape and influence backend/API stability strategies, ensuring contracts, throughput, latency and resiliency patterns meet production-grade requirements.

• Define monitoring, observability, and alerting frameworks, covering logs, metrics, traces, real-time incident detection, and automated health checks

• Drive automation-first operations, including automated deployments, rollback strategies, self-healing, capacity auto-scaling and operational workflow automation.

• Partner with business, development, cloud, and cybersecurity teams to align production capabilities with digital roadmaps, release plans, and technology modernization initiatives.

• Plan and oversee capacity, performance, and cost optimization across all digital production environments.

• Lead operational risk management, ensuring continuity planning, disaster recovery readiness, and adherence to regulatory and audit requirements

Requirements:

1. Master's degree in Computer Science, Software Engineering, Information Systems, or a related discipline

2. Relevant professional or technical certifications, such as:

   • ITIL 4 Foundation

   • Splunk, Datadog, or New Relic Observability Certifications

   • Cloud certifications (e.g., Microsoft Azure Administrator/Architect/Developer, AWS Solutions Architect)

   • DevOps / SRE / ITIL certifications supporting operational excellence

   • Bachelor's degree in Computer Science, Information Technology, Software Engineering, or a related field (or equivalent academic background)

• Proven experience managing large-scale digital platforms in production, including mobile apps, APIs, and cloud services.

• Track record of improving platform stability, performance, and operational efficiency (reduced incidents, improved SLAs, stronger reliability metrics).

• Experience operating high-traffic consumer or enterprise applications, with focus on uptime, resilience, and user experience.

• Strong background working in agile and DevOps-driven environments, with mature CI/CD, monitoring, and release processes.

• Experience leading operations for complex enterprise ecosystems, including multi-system integrations and vendor coordination.

• 8+ years of experience in digital technology, including operating or supporting large-scale mobile, web, and backend platforms in production.

• 5+ years managing production environments (mobile apps, APIs, cloud services), including incident response, release management, and performance optimization.