Customer Service Representative

About Our Client:

Our client is a global online travel platform that offers affordable flights, holiday packages, hotels, and car rentals worldwide.

Job Summary

The Customer Service Representative serves as the primary point of contact for customers, providing timely and professional assistance regarding products, services, orders, and account-related inquiries. The role focuses on delivering exceptional customer experiences, resolving issues efficiently, and building long-term customer relationships.

Key Responsibilities

• Respond to customer inquiries via phone, email, chat, and social media channels.
• Resolve customer complaints, concerns, and service issues promptly and professionally.
• Provide accurate information regarding products, services, pricing, policies, and procedures.
• Process customer orders, returns, refunds, and service requests.
• Maintain detailed records of customer interactions in the CRM system.
• Escalate complex issues to appropriate departments when necessary.
• Follow up with customers to ensure issue resolution and satisfaction.
•  Meet departmental service standards and performance metrics.
• Identify customer needs and recommend suitable products or services when appropriate.
• Collaborate with internal teams to improve customer experience and service delivery.
• Stay updated on company products, services, and policies.

Qualifications

Education

• High School Diploma, Intermediate, or Bachelor's Degree preferred.

Experience

• 1-2 years of experience in customer service, call center operations, or a related role.
• Fresh candidates with excellent communication skills may also be considered.

Required Skills

• Excellent verbal and written communication skills.
• Strong interpersonal and relationship-building abilities

Compensation & Benefits

• Competitive salary package.
• Medical and health insurance benefits.
• Annual leave and statutory benefits.

Department:

Customer Service

Reports To:

Customer Service Supervisor / Customer Service Manager

Other details:
Work Mode: Onsite - Full Time
Location: Karachi
Experience: 1 Year
Days: Monday to Saturday
Timing: 1:00 PM to 10:00 PM

About HR Ways:

HR Ways is an Award winning Technical Recruitment Firm helping software houses and IT Product companies internationally and locally to find IT Talent. HR Ways is engaged by 300+ Employers worldwide ranging from worlds biggest SaaS Companies to most competitive Startups. We have entities in Dubai, Canada, US, UK, Pakistan, India, Saudi Arabia, Portugal, Brazil and other parts of the world. Join our WhatsApp Channel https://whatsapp.com/channel/0029VamSiLr5fM5fMtAdCS2M stay updated or visit www.hrways.co to know more"