IT Support Specialist (Onsite, Lahore, USD Salary)

Requirements:

• Bachelor's degree in Computer Science, Information Technology, or a related field. Advanced certifications (e.g., CISSP, CISM, CompTIA Security+) are a plus.
• 3-5 years experience as an IT Support Specialist or similar role, with a strong understanding of IT Hardware and Infrastructure.
• Familiarity with operating systems and platforms (e.g., Windows, MacOS, Linux, Microsoft). Proficiency in Google Workspace is a must.
• Excellent analytical and problem-solving skills, with the ability to respond to and investigate incidents effectively.
• Strong communication skills, with the ability to explain complex technical issues to non-technical stakeholders.
• Ability to work independently and collaboratively in a team environment, prioritizing tasks effectively.
• Customer-focused mindset.

Responsibilities:

• Provide IT assistance to all users issues and requests within the required SLAs. Resolve logged errors in a timely manner. Update computer software, as well as upgrading hardware and systems.
• Set up, implement and maintain robust IT infrastructure, including firewalls, VPNs, and networking.
• Manage and monitor our IT systems, ensuring they operate securely and efficiently. This includes servers, workspaces, software applications, and cloud environments.
• Manage the procurement and keep a record of all the Hardware Assets & Software licenses used within the organization. Needs to monitor the hardware, software, and system performance metrics, as well as licenses usage, count and renewal dates.
• Respond to security breaches and incidents promptly, investigate and document any breaches and take steps to prevent recurrence.
• Enforce IT & Security policies and procedures to ensure compliance with regulations and protect sensitive information.
• Educate staff on best practices and conduct regular training sessions to raise awareness of potential vulnerabilities.
• Stay informed about the latest trends and developments in IT, evaluating and recommending new technologies.