Account Coordinator (Product Development, Global Packaging, Manufacturing)

About Our Client

Our client is an innovative global leader in premium, sustainable packaging and digital printing solutions. They partner with top-tier international lifestyle, retail, and consumer goods brands to deliver cutting-edge, design-driven product presentation and sustainable packaging technologies. With an active international footprint and offices spanning multiple regions globally, they are currently seeking a versatile, operationally sharp professional to join their regional hub.

Position Overview

This is a unique hybrid role combining Client Success, Creative Project Management, and Production Operations. You will act as the key technical and commercial link between international brand clients and cross-functional teams (design, structural sourcing, and specialized print production facilities) to take premium packaging briefs from initial concept to high-quality factory execution.

Key Responsibilities

• Serve as a primary point of contact for retail clients and internal stakeholders across the APAC market.
• Interpret complex client briefs and translate their product requests into actionable operational plans.
• Maintain exceptional communication and service levels to build long-term trust with global accounts.

• Oversee the end-to-end product development lifecycle, ensuring creative intent is accurately maintained from brief to final product.
• Coordinate seamlessly across internal design, sales, sourcing, and operational teams to keep projects on track.
• Prepare design presentation materials and provide regular project updates to international clients.

• Provide day-to-day coordination support across production facilities and suppliers.
• Align and facilitate smooth workflow communication across different time zones and geographies (APAC, Americas, Europe).
• Troubleshoot production or supply issues quickly to prevent timeline delays.
• Travel Requirement: Frequent international travel to factories and client sites (including mainland China, SE Asia, Canada, Australia, and Europe).

Job Requirements

• Education: Diploma or above in Business, Design, Supply Chain, Retail Management, or a related discipline.
• Experience: 3 to 5 years of experience in product development, project management, merchandising, account management, or retail operations.
• Industry Context: Experience working with large-scale, design-driven, or lifestyle-led retailers is highly advantageous.
• Languages: Fluent English, Cantonese, Mandarin
• Mobility: Genuine willingness and flexibility to travel frequently across international markets.
• Core Attributes: Highly organized, culturally aware, structurally independent, and genuinely passionate about sustainable/responsible business practices.

• Design Literacy (Bonus): Familiarity with Adobe Creative Suite (Illustrator/Photoshop) or 3D design/printing software.
• Creative Know-how (Bonus): Hands-on experience with prototyping, crafts, sewing, sculpting, or wood-working.