Head of Claims

About our client:

Our client is a leading provider of general insurance solutions, dedicated to delivering exceptional customer service and innovative insurance products. As part of the commitment to excellence, our client are seeking a highly skilled and experienced professional to join our team as the Head of Claims.

Job Summary:
The Head of Claims will be responsible for overseeing and managing the claims department of the general insurance division. This role requires a strong leader who can effectively drive the claims team to achieve operational excellence, deliver outstanding customer experiences, and ensure efficient claims processing and settlement.

Responsibilities:

• Lead and manage the claims department, including a team of claims adjusters and support staff, to ensure timely and accurate claims processing.
• Develop and implement strategic initiatives to improve claims management processes, enhance operational efficiency, and optimize customer satisfaction.
• Establish and maintain strong relationships with internal stakeholders, including underwriting, risk management, legal, and finance departments, to ensure effective collaboration and seamless claims handling.
• Monitor key performance indicators (KPIs) and implement performance improvement plans to achieve departmental goals and targets.
• Stay up-to-date with industry trends, regulatory changes, and emerging technologies in claims management, and propose and implement innovative solutions to enhance operational effectiveness.
• Conduct regular audits and quality control reviews to ensure compliance with company policies, industry regulations, and best practices.
• Lead investigations into complex or high-value claims, working closely with internal and external stakeholders to gather necessary information and make informed decisions.
• Collaborate with the senior management team to develop and implement claims-related policies, procedures, and guidelines.
• Provide guidance and support to claims adjusters in handling complex or sensitive claims, including settlement negotiations, litigation management, and claims dispute resolution.
• Prepare and present claims-related reports, including claim trends, reserving analysis, and loss ratios, to the executive team and other relevant stakeholders.

Requirements:

• Bachelor's degree in insurance, business administration, or a related field.
• Minimum of 10 years of experience in claims management within the general insurance industry, with a proven track record of leadership and successful team management.
• In-depth knowledge of general insurance claims processes, including coverage analysis, investigation techniques, and claims settlement practices.
• Strong understanding of insurance policies, legal and regulatory requirements, and industry best practices related to claims management.
• Excellent leadership and people management skills, with the ability to motivate and inspire a team towards achieving common goals.
• Exceptional problem-solving and decision-making abilities, with a keen attention to detail and analytical mindset.
• Effective communication and interpersonal skills, with the ability to build strong relationships with internal and external stakeholders.
• Proficient in using claims management software and other relevant tools and technologies.
• Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines in a fast-paced environment.
• Ability to adapt to changing business needs and drive continuous improvement within the claims department.