CRM officer (Loyalty Program)

About the client:

Our client is an automotive retailer that has a significant presence in Hong Kong, Macao, and China and has been ranked high among the luxury car brand's top international performers.

They are looking for an individual that is results-driven, customer-focused and passionate about building and maintaining long-term customer relationships.

Responsibilities:

• Developing and implementing effective customer relationship management strategies to increase customer retention and loyalty.
  
• Monitoring customer feedback and complaints, and working with relevant teams to resolve issues and improve customer satisfaction.
  
• Working closely with internal departments and external agencies to ensure smooth execution of designated programs.
  
• Conducting market research and analysis to identify customer preferences and trends, and creating targeted marketing campaigns to increase sales and customer engagement.

Requirements:

• Bachelor's degree in Marketing, Business Administration or related field.
  
• Minimum 2 years experience in CRM/ loyalty marketing
  
• Experience in loyalty program in retail/ automobile / luxury industry is preferred
  
• Excellent interpersonal skills and writing skills in English and Chinese
  
• Strong communications, multi-tasking, project management and problem solving skills
  

Personal data provided by job applicants will be used strictly in accordance with the employer's personal data policies. All information received will be kept in strict confidence and only for employment-related purposes.

"We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law."