Travel Industry Specialist

Hope's Global Getaways is a remote travel planning company powered by a full-service travel agency that specializes in destination weddings, honeymoons, cruises, family vacations, and luxury getaways. We partner with top global travel brands to design seamless, memorable travel experiences for clients worldwide.

Our mission is to help travelers plan unforgettable vacations while offering flexible, remote opportunities for individuals who are passionate about travel and customer service.

Position Overview

We are expanding our remote team and looking for motivated individuals interested in developing professional experience within the travel and hospitality industry. As a Travel Industry Specialist, you will support clients with researching, organizing, and coordinating vacation arrangements while learning how different travel products, suppliers, and reservation resources work together.

This position combines customer communication, travel research, reservation assistance, and organization. You may work with clients planning cruises, resort stays, family vacations, couples getaways, group trips, tours, celebrations, and domestic or international experiences.

Prior travel industry experience is not necessary. Training, supplier education, professional resources, and ongoing mentorship are available to help you develop the knowledge needed for the role.

Primary Responsibilities

• Communicate with clients to learn about their upcoming travel plans and expectations
• Gather essential information including travel dates, destinations, number of travelers, interests, and budget considerations
• Research vacation possibilities using approved travel and supplier resources
• Locate accommodations, cruises, transportation, tours, excursions, attractions, and packaged travel options
• Compare available products based on client priorities, availability, and requested features
• Provide relevant information that helps travelers understand their available choices
• Assist clients with coordinating selected vacation services
• Complete reservation-related tasks using authorized supplier platforms
• Confirm that traveler information and booking details are entered correctly
• Prepare and organize confirmations, schedules, itinerary information, and other trip details
• Keep track of important booking dates, outstanding selections, and upcoming requirements
• Follow up with clients when additional information or decisions are required
• Respond to routine questions regarding existing reservations and upcoming trips
• Assist with applicable booking modifications, updates, and special requests
• Coordinate with supplier partners regarding reservation questions and travel services
• Maintain professional communication through phone, email, messaging, and virtual platforms
• Document client activity, booking information, and relevant communications
• Stay informed about destinations, supplier products, travel promotions, and industry developments

Candidate Qualifications

We are looking for applicants who can demonstrate:

• Effective written and verbal communication
• Strong customer service skills
• Good organization and attention to detail
• Ability to research and compare information
• Effective time management and task prioritization
• Dependable follow-through on client requests and deadlines
• Ability to manage multiple responsibilities
• Confidence working independently in a remote environment
• Basic proficiency with computers, email, internet research, and online applications
• Willingness to learn booking technology and supplier resources
• Professionalism when communicating with clients and business partners
• Resourcefulness when handling routine questions or changes
• Openness to feedback, training, and continued education
• Interest in travel, tourism, hospitality, customer relations, or related industries
• Applicants must be at least 18 years of age and reside in the U.S., U.K., or another qualifying region.

Training & Skill Development

Candidates who are new to the travel industry will have access to training and educational resources, including:

• Structured onboarding
• Travel industry fundamentals
• Client service and communication education
• Vacation research and planning instruction
• Reservation process training
• Supplier platform and product education
• Destination learning resources
• Professional certification opportunities
• Ongoing mentorship and coaching
• Continued professional development

What This Opportunity Provides

• Fully remote work opportunity
• Flexible full-time and part-time scheduling
• Training for individuals without previous travel experience
• Access to established travel suppliers and professional reservation resources
• Ongoing supplier and destination education
• Professional mentorship and virtual team support
• Exposure to multiple areas of the travel and hospitality industry
• Opportunities to learn about resorts, cruises, groups, tours, family vacations, international travel, and specialty experiences
• Travel-related discounts and industry benefits where applicable
• Development of transferable skills in customer service, communication, research, organization, and client relations
• Opportunities to build reservation and travel coordination experience
• Continued learning and professional growth
• Opportunities to develop specialized travel knowledge
• Potential pathways toward expanded responsibilities and leadership development
• Collaborative remote team environment