Customer Care Solutions Advisor

Position Overview

We are seeking dependable, customer-focused individuals to join our remote team as Customer Care Solutions Advisors. In this role, you will assist clients with vacation-planning needs by researching suitable options, coordinating requested services, and helping resolve routine questions or changes throughout the process.

This opportunity is a good fit for individuals who enjoy helping people, finding practical solutions, staying organized, and managing responsibilities independently. Previous travel-industry experience is not required. Training, supplier education, and ongoing support are provided.

Independent Work Structure

This is a remote, independent opportunity and is not a traditional hourly or salaried employee position. You will have flexibility in managing your schedule while being responsible for client communication, research, follow-up, organization, and continued learning.

Successful individuals are proactive, dependable, comfortable taking initiative, and willing to develop client relationships while using the training, tools, and resources available.

What You'll Do

• Learn about each client's preferred destinations, travel dates, budget, interests, concerns, and special requests.
• Research and compare resorts, hotels, cruises, transportation, tours, excursions, activities, and other vacation options through approved supplier resources.
• Help clients review available choices and coordinate selected arrangements based on their needs.
• Organize booking information, confirmations, schedules, itinerary details, and other important planning materials.
• Provide responsive support by answering routine questions, communicating updates, following up on pending items, and assisting with standard changes or concerns.
• Review reservation information for accuracy, monitor important deadlines, maintain client records, and continue building destination and supplier knowledge.

What You'll Have Access To

• Fully remote work with flexible scheduling
• Beginner-friendly onboarding and training
• No previous professional travel experience required
• Ongoing team guidance and mentorship
• Supplier and destination education
• Professional development and skill-building resources
• Opportunities to strengthen customer care, communication, research, organization, and problem-solving skills
• Performance-based incentives and recognition opportunities
• Qualifying travel discounts and industry-related benefits
• Supportive virtual team environment

Qualifications

• Strong written and verbal communication skills
• Professional, patient, and customer-focused approach
• Strong organization and attention to detail
• Ability to research information and explain available solutions clearly
• Strong follow-up and problem-solving skills
• Ability to manage multiple client requests and deadlines independently
• Willingness to learn digital tools, supplier platforms, and new processes
• Dependable, adaptable, and comfortable taking initiative
• Self-motivated and capable of working independently
• Basic computer proficiency and reliable internet access
• Must be at least 18 years of age
• Must reside in the United States, United Kingdom, Spain, Australia, Mexico, or another qualifying region